Store Reviews

Jurgen GoossensWebsite is slow at times

Rob de VogelDank voor de goede service, de fles in goede “gezondheid” ontvangen. Rob de Vogel BWW Reply: Hartelijk dank Rob! Cheers op uw gezondheid!

Levent Dogan-

Jochen Pailmy 2 burgundys were described as white wine but were red… a 200 euro mistake. best regards, Jochen Pail BWW Reply: Dear Mister Pail, First and foremost, thank you for completing the survey honestly. At Belgium Wine Watchers, customer satisfaction is our top priority, and we take your complaint very seriously. You mentioned a price difference of approximately €200. According to Wine-Searcher.com, this difference is actually smaller and also in your favor. Nevertheless, this is a mistake that is entirely our responsibility and should not have occurred. Therefore, I would like to ask how we can regain your satisfaction as a customer? Your feedback would be greatly appreciated.

Johan Van Eyken-

Bart Maesen-

Thierry Gouverneur- BWW Reply: Cher, Merci beaucoup pour la belle critique. Nous espérons pouvoir vous aider à nouveau à l'avenir. Cordialement, Team Belgium Wine Watchers

Diego Martens- BWW Reply: Thank you for this great review!

Walter Bus- BWW Reply: Hartelijk dank voor deze mooie score. Fijne feestdagen gewenst van het hele BeWW team!

Yeung Ka Po-

Carlos BarillasGlenn was extremely nice, helpful, and responsive to my questions and requests during the process. I would definitely like he handles my next order, BWW Reply: Thanks for your positive comment - we always achieve to find the right solution whenever there is a problem

zoubir aouinaPrix de livraison un peu chère sinon le faire gratuit au delà d un certains montant .

Dirk Aerts- BWW Reply: Hartelijk dank voor uw mooie review. Hopelijk tot snel! Team BWW

Simon Zybek-

Ada Mita-

BLARDONE VALTER- BWW Reply: Dear, Thank you very much for the lovely review. We hope to assist you again in the future. Best regards, Team Belgium Wine Watchers

Kieran Lamard-

Hans Vanlanduytreeds enkele malen besteld bij Belgian Wine Watchers. Flessen stonden klaar voor afhaling. Prima service. Enkele dagen geleden een mooie, schitterende wijn gezien. Enkele uren later wou ik bestellen ... maar helaas te laat (reeds verkocht). Kan gebeuren. BWW Reply: Beste Hans, Super bedankt voor deze mooie review. We wensen je volgende keer meer geluk, soms kan het snel gaan. Tot binnenkort!

paul kiamevery commercial and professional

paul kiamemerci de nous offrir l'oppourtunité de pouvoir se faire plaisir avec des vins au juste prix BWW Reply: Chère Paul, Merci beaucoup pour cette belle critique. C'est pour cela que nous le faisons ! À bientôt !

Man kwong Fan-

Kristina Van dijk-chantsevaInformatie op de site, is duidelijk en voldoende. Brede aanbod van wijnen. Zondag besteld, dinsdag thuis (in Nederland.) Perfecte tijming!

Oli Thor Petursson- BWW Reply: Many thanks for this review. Hope to see you soon! Team BWW

Holger Arendt- BWW Reply: Dear, Thank you very much for the lovely review. We hope to assist you again in the future. Best regards, Team Belgium Wine Watchers

Philip de Bats-

Peter Eriksen-

Charles Charles Robinson-

Joy Augustus Young- BWW Reply: Thanks for this great review! Hope to see you again in the future.

Katsuyoshi Tsuchiya-

Michael Astarita-

Steven Snyers-

THE VINH LUONGI am happy with BWW .

Katariina SommerschieldThank you for your really good service. I was happy about everything else than delivering company but that is not your fault. They where taking care of their part really badly making me run around the city after the package. Thank you one more time for a excellent product and service!

Thierry Frébut-

Patrick CINQUINIt was not clear on you site that fees will be taken for transport. Packaging was quite OK and safe, but DHL was not that good: they gave us a heads up very late before delivery, so theycame home whare nobody was there (as usual), and then they propose a location which was quite unclear to find (no name, and the number in the street was not OK) Yours site looks very good for choice and so on, competitive on price, but 1) transport is not so clear 2) DHL provided a poor service BWW Reply: Thanks for the feed back. We have tried several shippers in the past. They all have their pro and contra's. We will forward this remark to them.

Evan de Riel-

Bart Van Meer-

Patrick PoortZeer uitgebreide en handige site

Remi Hansen-

Samuel HudnallThe only aspect that could use improvement is international package tracking. My package clearly showed leaving the store, leaving Belgium, and arriving at US Customs. Then nothing at all for 4 days until it was delivered. I was beginning to wonder if there was a problem clearing customs and was unsure how long to wait.

Marc Bastiaen-

William Queruel-

DAVID HOUDEThis was my first purchase, I am quite satisfied. I bought a 50 year old wine for a friend's 50th birthday. Though he hasn't tried the wine yet, the rest of the transaction was flawless. Thank you.

Nick Mole-

Andrew Marks-

A.A. van Zetten-

Michael SpieglPrix de livraison un peu cher Pour le reste, excellent service Merci

Bert Lintsen-

Gordon Bellis-

Michael VervoortNee eigelijk niet BWW Reply: het is ons niet duidelijk wat u bedoeld

Roland Zweers-

Alex Storms-

Kimmo Valtonen-

Apollinari Filippo-

Yoav Shapira-

Mike JenkinsExtremely helpful on getting the shipping/tracking information to me since our (USA) wonderful broke US Postal system is horrible, i was able to locate my shipment. Great people to work with.

Steven PutKaart zat niet bij levering. BWW Reply: onze excuses voor dit ongemak

Bertrand MartinFrais de ports trop eleves, decourage de passer des commandes plus regulierement. BWW Reply: Nous avons le choix - ou augmenter les prix de nos vins et demander moins de frais de livraison ou essayer le moins cher sur le marché et demander des prix correcte pour les frais de livraison.

Olivier MartensEen korting bij meerdere flessen wijn

Gilles Graindorge-

Keiichiro Awata-

onofrio viterboLe site et le service après vente sont très bien ! J’ai toutefois une réserve sur le vin que j’ai acheté mais ce n’est en aucun cas leur faute.

Eddy Valeeneen

Antoine Asensi-

Richard KovalcikShipping was reasonably priced but slow. Others use services like DHL which are more expense but faster. You might want to look into offering that option. (Hence 9) Also, your Scotch selection range isn't the best, but I assume you are primarily a wine merchant. (Hence 9) Overall 9 because of the above but I would recommend you. Thank you. BWW Reply: We use DHL for all deliveries over the world - the only problem using DHL for deliveries in the US is the FDA - to much paperwork! hope this will change soon

John McMahonBWW is a fabulous source of maturing wine at competitive prices! Everybody was very helpful (and fast) in their responses to my questions. I hope you don't become too popular with markets abroad, as Burgundy is my first love and finding anything with age is more of a challenge than ever before. Thank you very much for your passion and selection.

Eugene AfanasievHello, there is a question. My warehouse in Finland received additional invoice for 40 euro from DHL. What it was? Thank you Eugene BWW Reply: Probably it were import duties - did you had to sign for reception?

Constantin FasoltI can't judge the product range. I bought only a single bottle, which I found on winesearcher.com, not on your site.

Klas Ljungquist-

Henny Lam-

Andrew Klug-

Marc SERVOUZE-

Jan Huyghe-

Jan-Karel Pinxten-

Mark van der Veldenkeurige levering. prijzen exclusief btw tonen is wat mij betreft iets wat ik niet graag zou zien BWW Reply: Helaas is dit wel een wettelijke verplichting en mogen we niet anders !!

Greg Pelling-

Tim BadenDelivery to the Netherlands is to expensive. €7 is average and better dan €12,50 BWW Reply: We know the charge is a little higher - but we deliver by express service door to door in special secured cartons - that makes transport a little higher but on the other hand you can be nearly % sure its delivered in time and in good condition.

Hans Burud- BWW Reply: Receiving a 5 for transport/packaging is low - but if you give me no extra remark in this questionary we do not know exactly your problem and how we can solve it.

Jörg Greul-

Rense VOGELAAR-

Kristof De BackerIk heb een Vietti - Barbaresco 2003 gekocht en vroeg hoe lang ik deze op voorhand moest decanteren? Een uurtje op voorhand zou voldoende zijn! De wijn was nog volledig gesloten en heb hem veel langer lucht moeten geven. Wijn was wel top!

Marcel GavageEn espérant que mon Angelus 2004....soit divin le 13 août 2022 !!!

Geert Bero-

Lieven Maris-

Bradley Grainger-

DIRK VAN DE LOOVERBOSCH-

Miquel Lozano-

TAKENAKA NOBUHIRO-

robert waleExcellent to do business with.

Malik Lilouche-

David Kodousek-

Dominik Hoffmann-

Chak Yan Wong-

Jessica Vierendeels-

Jorgen DraelantsSuper goede en snelle service. Leuke eerste ervaring. Ik kom zeker terug.

Brigitte Verplaetse-Wollaerteen wat uitgebreidere beschrijving bij de wijn BWW Reply: Wij werken er volop aan om meer informative over wijnen te publiceren - doordat wij wekelijks heel veel verschillende wijnen aanbieden is deze extra informative niet altijd direct voor handen.

Tanja Kassel-

wim van poelvoordewijn was sterk ondermaats van kwaliteit BWW Reply: Wij betreuren dit uiteraard - spijtig dat u ons hierover niet rechtstreeks heeft gecontacteerd - wij zoeken altijd graag naar een gepaste oplossing

Francesco Fera-

Lesley HobbsI have already recommended the company!

Emma Barreiro-

E Hoepelman-

Peter DedeurwaerderAls er toch iets gezegd moet worden zou een mogelijk verbeteringspunt de foto’s kunnen zijn. Het licht is namelijk niet bepaald uitnodigend in vergelijking met concurrent. De foto’s zijn daar toch iets “crisper”, helderder... Dit is uiteraard muggenzifterij, aan de service en de producten doet dit niets. Verder heel tevreden! BWW Reply: Wij vinden dit een zeer terecht opmerking en zullen hier zeker werk van maken

SIGNUM LDA / André LindoYou should have more Portuguese wines! BWW Reply: As we only buy private wine cellars in Belgium - sourcing Portugese wines is not that easy

ALAIN DEHAENE-

Chantal Claes-

Nick Flynn-

rudi vandy-

Marlot Witjes-

Wai Lurk Wheelock PoonReally good service and reply all mail fast and helpful. BWW Reply: Many thanks - always great to have 100% satisfied customers

ghislain luyx-

Monika Wisniewska-

Frederic Somny-

Ilfryn Carstairs- BWW Reply: Many thanks for the kind review! Team BWW

Keith WilliamsThank you for the very fast service. The wine arrive in plenty of time for the tasting and was in great condition.

Olivier Petit-

Patrik Loohagen-

Pierre ZemliacExcellent service à la clientèle. Commande préparée très rapidement. Excellent accueil de la part de l'équipe dépôt. Je recommande.

Ioannis VlantisA cellar for wine treasure hunters. Keep up your very good work

steven cornelisgeen opmerkingen,goede service,vriendelijk,exclusieve wijnen. ideale website voor het aanschaffen van wijnen die je in een grootwarenhuis niet vind. hier bestel ik nog.

Diego Ferrari-

Lu Pan-

Werner Hoffelinck-

Alex Kool-

Julie Dejonckheere-

Miguelangelo ThoméI was entirely satisfied with the purchase and I have already recommend your name to friends.

Patsy Willems-

Eric FarleyPerfect gift item!

Anastasia Gardner-

Steven Cauwenberghs"Bent u van plan om binnen de 30 dagen een nieuwe bestelling te plaatsen?" Eventjes kaderen: ik gebruik BWW als een kanaal om specifiekere dingen te zoeken. Het is niet gezegd dat dit al binnen de 30 dagen het geval zal zijn, maar zeker wel in de toekomst.

Dick Matthys-

joerg guenster-

Asgeir Asgeirsson-

Adam BolekAll was great. Except one bottle was with mold under the cap and in the cork, but these are bottles of 1997, so one bad is ok. Best! BWW Reply: Thanks for your feedback - it's pity as we always try to achieve the best

Bert HelligeI'm only interested in whisky, the other great offer I have not seen ! The communication is good and sufficient, questions were well answered. I will gladly recommend your homepage with the offer BWW Reply: Many thanks - we are daily looking for nice new whisky's - not always easy to find

pieter de ridder-

Hans Bandell-

Inge Le Noir-

Emile du BuyMooie bijzondere whisky's. Aanbod hiervan mag van mij wel vergroot worden. BWW Reply: Het is niet altijd eenvoudig om mooie verzamelingen te vinden - als u verzamelaars kent mag u deze altijd naar ons verwijzen

Victoria Spiridonova Ginsburg-

Richard Chow-

Frederic Magerman-

Irina Cherednikova-

Alexander Bigaj-

Jerry Tilman-

Stuart PalmerExcellent service

Ronald Petrus-

Mirese Donkers-

Boris De RuyterVoor speciale gelegenheden wil je soms wijn van een specifiek jaar. Een advies functie voor goede wijn van dat jaar zou handig zijn

Jacob Lee Jacob LeeI originally choose payment VIA wire but later want to change to Credit Card. There was no option for that. I found out Wire was expensive so i wanted to use Credit Card. BWW Reply: We recently added a PayPal account - makes payments easier now!!

Guido van der Corput-

Harry Oosting-

Mart De GrootOnly thing I can think about is a little bit more information about the wine itself. From many of the onder wines I Espectacle that the ideal drinking window is far gone but others are far away from that. Some information is usefull here, I think. BWW Reply: We try to provide as much as possible - not always easy to provide the requested information as we buy many different wines a week

Jan-Robert Holen-

Rudi Vos-

olivier berthaud-

LAETITIA MACK-

Guillaume RoumiguierSite bien fait, livraison rapide avec emballage de qualité. Sérieux et professionnel, bravo. BWW Reply: Merci ça nous fais du plaisir

Lars Tjoeng-

Michael AstaritaI have been extremely pleased with the two purchases I've made from BWW thus far. Your diverse portfolio of old and recently released wines combined with a great website, excellent pricing and superior service are truly impressive and appreciated. The older wines I purchased were in excellent general condition and everything was exactly as you indicated. All of the wines were packed with the utmost care and were delivered to my home in the United in under ten days. Bravo! It's been a pleasure doing business with BWW. My only concern about extolling your virtues is that you'll become too popular. Well done. BWW Reply: This is the type of comments we work for - thank you so much

Mario Heine-

Kathleen De Swaef-

Eik FrumauDe single packaging mag een iets hoogwaardige uitstraling krijgen.

artem shlenkinIt will be very usefull to arrange delivery to the nearest area (Antwerp). It is usual practice of many wine companies. BWW Reply: We prefer selling our wines at the best price instead of rising the prices and give a free delivery - don't forget that Santa Claus is just a fairy tale - FREE does not exist no more.

joni ketonen-

Michael Truyen-

claudio consigliI'm very satisfied about belgiumwinewatchers. Kindest regards Claudio Consigli www.consigliassociati.it BWW Reply: Thanks for your very kind support

Guillaume HARO-

Jan Brems-

Sylvain Delhaxhe-

Torstein SortebergLast delivery failed. Usually the deliveries are in time. BWW Reply: Sorry for this - we are always trying hard to deliver in time

Michel ChristoffelsTrès très bien, rien de négatif! J'ai d'ailleurs régulièrement recommander votre site. Merci du professionnalisme !

Michiel StrijbosRecent 2 flessen Moet et Chandon 2000 in deluxe verpakking besteld. Op website hele mooiedoos . Laten versturen naar Malmö alshuwelijkscadeau. Bij levering echter 2 losse flessen in bubblewrap. Dit is echter de enige keer dat er iets misis gegaan . Zéér tevreden klant! BWW Reply: Hier heeft het automatisch stocksysteem gefaald - we hadden ook losse flessen - onze excuses. We regelen wat :-)

HC CHENGIf more photos, and high light photo for the level of wine, it will be better. This web is one of good experience to me when I compared with others.

dennis pistoor-

Daniel Roger SegoneDans l'ensemble, le bilan est très positif... le seul problème est que je réside à Beyrouth (hors-UE) et je suis pénalisé par les frais. Je n'arrive pas à regrouper mes commandes, ni à détaxer convenablement mes achats; je dois par surcroît louer un module chez un intermédiaire (La Cave) afin de centraliser la réception de mes colis... c'est casse pieds tout cela... Pour le reste, les prix sont corrects, et le roulement intéressant. Bonne continuation et beaucoup de bonnes choses DS

Susanne Lauven-

G4S t.a.v. Bas RodenbergHelemaal Goed! Fles inmiddels ook gedronken, Blijft een risico (Chateau-neuf 1978) maar was helemaal top!

Gabriel HigginsVery good prompt service. Thank you

Constantinus BrittingEen leuk idee zou het plaatsen zijn van een link naar een overzicht betreffende de verschillende wijnjaren en hun kwaliteit/eigenschappen per regio? Mvg Stanny

Yang Cao-

Baudouin Dewez-

GIUSEPPE MAZZOLI-

Marc Joostens-

Lubos Benkovsky-

erik de beukelaer-

ian peperstraete-

Kevin BradleyHave not yet drank wine as we are giving it a considerable amount of time to settle, consider the shipment and handling to the USA. Our hopes are that it is still a good, drinkable wine. Thank you for your efforts. Kevin Bradley

Paula Palmans-

Johannes Duvekot-

Frédéric Blondieau-

vander elst timothymore information on the product (batch, botler, source, etc.) would be welcome BWW Reply: We will always reply each request within 24 Hours - all additional information can be asked at any time. Thanks for the feed back

GARY TYACK- BWW Reply: Thanks for your very positive feed back

Eric Schachenmann-

Edward Hor Ming LiuI would be appreciate if you can offer temporary storage of wine for a few months and also the cost of wine delivery are really expensive BWW Reply: We can offer storage of wines on request. We prefer showing competitive prices and a correct cost for delivery(we have no benefits on delivery charges) than raising our sales prices and offering free delivery.

Tero Ahava-

Johan PeetersZeer goede en correcte service! Een aanrader.

Romain Keyen-

Elodie de Peretti-

Adam Posma-

Jean-Paul ROTTIERS-

Thomas HochhauserWas my first time here at winewatchers, would buy again and again, highly recommended!

Marcel HELMLINGER-

Sander De Saegher-

Jan Bonné-

Kelvin Kelvin Hoonkeep it up!

Lee HoonsilYour business is excellent!!

Lee HoonsilAlways, I am satisfied with your service.

Lee Hoonsil-

Bjorn EinanPerfect Company, great service! BWW Reply: Thank you for the kind review! Team BWW

Bjorn Einan-

Chia VicVery good and flexible in terms of shipping and pricing . Will continue to support BWW .. Especially dealing with Luc . Cheers

Jonathan Goffaux-

Petrocelli Eduardo-

Michael Ianne-

Hollins Riley-

Ilya Lipkovich-

Ken Popelieri'm very satisfied with my purchase, fast and good packaging description of product could be better for example add alcohol percentage in text and front + back picture thank you

yves carnecje ne suis pas sur que vous vous renseignez beaucoup sur l'etat des vins en vente. Quand on vend des vins anciens d occasion, les prix ne doivent pas etre quasiment identique aux prix des vins d'origine impeccable.

Hyun-Jin Kim-

Georg Weber-

Biljana Barisic-

Alan Dorris-

Jose Fernandez Balseiro-

Bas Veer-

WenKuang ChongGreat job!

Peder SmithYou have a great customer service, quick to reply and good service. Thank you very much.

Philipp Kutsch-

Benny Slaets-

Nanette Winters-

LEONARDO BARUKI-

Jan GoemaereGeen opmerkingen: alles is prima verlopen

Joern StoeltingPerfect delivery, best in class!

Gerhard Opitz- BWW Reply: Thanks for your positive reply

Bernard BOGARTSPARFAIT,tout simplement!!!!!

Bernard BOGARTS-

Giselle Alfonso-

Armin Michel-

Bogdan Pogacar-

Ian Wong-

Piotr RomanowskiOne of the wines (only one bottle opened so far) corked :-( BWW Reply: This is a problem that comes out of the Chateau - as we mainly sell older and mature wines we cannot give any garanty. In this case we have solved the problem with our client

Jord Dejonghe-

Ernests Bernis-

A Coralic-

John HolyokeExcellent and prompt Service - Thank you!

Bruno Termote-

Alain PirardTrès satisfait, vendeur très pro - merci

Gordon MacDonald-

Dirk Van BeeckDe laatste 2 vragen kunnen we nog niet beantwoorden.We hebben nog maar 1 keer besteld en nog niet geproefd;

Pierre Carlier-

simone arentsen-

guillaume ramay-

Michiel StrijbosHet zou waardevol zijn wat tijdsinformatie te verstrekken: op dronk, drinkbaar tussen 2015-2022 of zoiets. BWW Reply: Wij trachten deze informatie te bezorgen met de puntenwaarderingen van Parker - daar we wekelijks vele verschillende wijnen kopen is het opzoeken van deze gegevens zeer tijdrovend - hopelijk helpt de info van Robert Parker u verder.

Andries Evers-

Tyson Debattista-

Anne-Marie Kempeners-

Michelle ColeIt was nice to get an e-mail asking would they put a Greeting card along with our wine order. We would definitely use again... Michelle

Gaia Bonadeo-

Dirk Van den bergeMooie duidelijke website en snelle levering.

Jack BischofInteresting you did not ask about the quality of your PRODUCT. The cork on the 1976 bottle I purchased from you had gone bad and the wine was undrinkable. Highly unfortunate since it was a present for my 70 year old mother on her birthday. We won't be purchasing any more old wines from your well-functioning website.

peter post-

ludovic Decoutere-

D'Haeyer Carine-

Henrik Bundgaard-

ULF OLOFSSON-

ALESSANDRO VALENTINIS-

Jorn Wilems-

Gregory Heyselberghs-

Mitsuhiro AbeI am completely satisfied with the product, price and delivery! BWW Reply: Many thanks for your compliment

Denis HartnettExcellent service - good communication, quick to post and very well packaged. BWW Reply: Many thanks - really encourage us.

Massini Imad-eddine-

Martin Vercik-

Myungko LeeWe are satisfied with good wine at a good price and service. BWW Reply: Many thanks for your positive comment

Marc Dessart-

Klaas van Oosterom-

SANG IL PARKalways thanks

SANG IL PARK-

I.R.C. GervaisNiet wetende of zoiets mogelijk zou zijn, zou ik het op prijs stellen om ook nog wat andere beoordelingen te zien. Ik bedoel naast die van Parker bijv. ook die van James Suckling. Verder ben ik erg content. Met vriendelijke groet uit het voor Zwarte Piet niet meer zo vriendelijke Noorden René Gervais BWW Reply: Wij houden zeker rekening met uw reactie en zien of we deze informatie ergens kunnen ophalen

jeppe rasmussen-

Victor HuGraag ook de historie van je afgeronde bestellingen BWW Reply: Men kan nu de historie van je persoonlijke bestellingen nagaan als je bent ingelogd

Roemer Brandt-

Jos De DonderDie keine stukjes isomo in de verpakking hebben geen nut.En voor aankoper lastig. BWW Reply: Wij begrijpen uw reactie doch willen zo veilig mogelijk de flessen verzenden.

Tim DeckersTopzaak met topwijnen , speciale wijnen die je niet overal kan vinden. Steeds vriendelijk ontvangst BWW Reply: Beste Tim, Hartelijk dank voor deze mooie review. Hier doen we het voor, elke dag opnieuw! Tot binnenkort. Team BWW

Shingo YoshidaI have no right to say something complain or something critisize. I've got always big satisfaction and fun to choose your good selection. Thank you as always. Shingo YOSHIDA

Adam KennedyOverall, a great on-line buying experience, especially for an overseas customer. Many thanks. BWW Reply: Thanks for your kind reply

David Currier-

Danny Cardon-

Vincenzo Buono- BWW Reply: Dear, Thank you for the freat feedback! Team BWW

Hubert Föhringer- BWW Reply: Thank you for the kind review! Team BWW